Frequently Asked Questions

What is the Affiliate program & how does it work?

The affiliate program is a referral based commission program that uses a personal link, assigned to you upon registration to track customer orders placed through your link. Once the customer clicks on your link, a cookie will be placed on their system that will associate them with you. This cookie will remain active on their system for 7 days so even if they do not place the order right away, you will still receive credit for the order as long as it is placed within 7 days of the click-through to our site. Affiliate commissions will be reviewed on a quarterly basis and any commission due will be sent via PayPal.

What is the commission structure?

You receive 15% of all retail priced product sold under your affiliate link and 5% for all wholesale priced product (wholesale order adjustments will be updated in your account upon review before payouts). Commissions are not earned for personal orders placed through your affiliate link, or for any purchases made by existing, repeat wholesale customers. Please note that Tune Up Fitness does retain the right to modify the program and/or commission structure, deny any Affiliate application and/or cancel an Affiliate relationship at any time, with or without notice.  Any changes to the program will be updated on our website.

How do I become an affiliate?

To register as an affiliate, please visit the affiliate page on our website by clicking here. For more information on our affiliate program.  Please click on the links below for more information. How to Create Your Affiliate Account – click here Navigating Your Affiliate Dashboard – click here

Can I become certified in your Methodologies Yoga Tune Up® and/or The Roll Model® Method?

Of course, and we’d love to welcome you into our certified teachers community, as there are many benefits of becoming certified. They vary based on the format, but please review our Certification Trainings page which will give you a high level overview of the formats, and you can dive deeper from there. We’re always here for questions, just email us at [email protected].

What is the difference of Yoga Tune Up® & The Roll Model® Method?

Great question, glad you asked, at a high level, Yoga Tune Up® is a movement/biomechanics format deeply steeped in anatomy; The Roll Model® Method is a self-myofascial release format based around the use of our Roll Model® Therapy Balls for mobility and downregulaion. Please visit our Certification Trainings page which will give you a high level overview of the formats from a certification perspective.

Which certification Training should I take first?

This depends on your goals, interests and the types of clients/students you work with – Our recommendation is to take them both, whichever is available first as there is a synergy to how they work together. The Roll Model® Trainining is a bit less intense and less of a time commitment. The Yoga Tune Up® Certification Training is a 7 day training with homework, evaluation and goes very deep into biomechanics and anatomy.

Can I get a refund if I register for a Certification Training?

You may get a refund up until 7 days prior the start date of the training. There are no refunds after that point as our trainings typically sell out. For emergency issues you may apply your registration to a future training.

What if a training I registered for gets cancelled?

All Trainings and events, whether run by Tune Up Fitness or directly by a licensed and certified Yoga Tune Up® or Roll Model® Method Trainer, are subject to cancellation at any time. Refunds are provided directly by the person or entity in which the registration was paid. Program registration fees will be refunded in full or if so desired by registrant, may be transferred to an upcoming training. Tune Up Fitness can only refund registration fees that were paid directly to Tune Up Fitness. All registrants are responsible for any personal costs incurred in the planning of their attendance.

Is there a cost to becoming a Certified YTU Teacher or Roll Model Method Practitioner?

After completing the respective trainings, there are annual licensing fees. There is an initial $125 license fee and an annual renewal fee of $95 as a Certified YTU Instructor and a $50 annual fee as a Roll Model® Method Practitioner. These both come with an extensive list of benefits

Am I able to teach YTU or Roll Model Method Classes or Workshops after completing the Training?

Prior to being able to call your classes a Yoga Tune Up® or Roll Model® class or Workshop, you will need to complete all steps of becoming a licensed and certified YTU Teacher or Roll Model® Method Practitioner. You may, however absolutely begin integrating all of the learning from our training into your existing classes, workshops or private sessions

How Can I Host a Certification Training at my studio, gym or facility?

Please email [email protected] and include your contact information, location, the training type you are looking to host and a time frame, if known, and we will get back to you shortly. Thank you for your interest in hosting a Tune Up Fitness Training!

Can I set up a private training just for my instructors?

Yes, please email [email protected] with your contact information, location and approx. number of participants and we will get back to you shortly.

Do you have Scholarship opportunities?

Yes, please visit this page for complete a scholarship application.

Can I get CECs from your Certification Trainings?

The Yoga Tune Up® Certification Training, Roll Model® Certification Training and the Body By Breath Immersion are considered continuing education and provide CEC credits for Yoga Alliance. They do not count toward a 200 or 300 Hour Teacher Training unless it is a part of the training curriculum. In addition the Treat While You Train Correspondence Course and Rolling Along the Anatomy Trains program also provide various CECs, please visit each respective page for details

I have other questions about the Yoga Tune Up® and/or Roll Model Method Trainings

For questions about the Yoga Tune Up® Certification, pease see the , and for questions about the Roll Model® Method Certification, please see the FAQ section here. For all other questions, please email [email protected]

What does it mean when an instructor is Certified in one of your Formats?

Certified Roll Model® Method Practitioner or Yoga Tune Up® Teacher have gone through extensive training and testing and have a high level of knowledge of anatomy and skill using our soft tissue tools.

How can I find a YTU or RMM Certified teacher in my area?

We do have a listing of all Yoga Tune Up® Teachers and Roll Model® Method Practitioners on our website with location information. These lists are updated regularly so checking on those respective pages will give you the best, most up to date information. Under each of these pages you will find contact information and location, and for our YTU Teachers, you will find a full bio.

Are the videos appropriate during pregnancy?

We do have one program of videos that is specific to pregnancy called Roll Model Mama which can be found within the Video Library. These videos are available for rent or via subscription. All other videos were not made with the intent to address pregnancy and will not be contextualized as such and not all of the videos are appropriate during pregnancy. We highly recommend that you consult your doctor before starting any new exercise program while pregnant.

My doctor said I should start practicing yoga, is this the kind he meant?

Possibly. You should consult with your physician to find out exactly what he meant before you start any physical exercise or movement program. Many doctors, Physical Therapists, Chiropractors and other health care professionals strongly endorse the proven therapeutic techniques in our Tune Up Fitness formats, Yoga Tune Up® and the Roll Model® Method. It is safest however, to first check in with your healthcare provider.

I have a pre-existing medical condition, is it ok to do Yoga Tune Up® or The Roll Model® Method?

If you have ANY pre-existing medical conditions, you should discuss your specific condition with your doctor PRIOR to doing any exercise program, including Yoga Tune Up® or the Roll Model® Method.

I am allergic to latex, is it ok to use the Roll Model® Therapy Balls?

If you have a serious allergy to latex we recommend you not use the Therapy Balls as they are made of a natural latex rubber. If you have a mild allergy to latex you could most likely use them as long as they are not in direct contact with your skin, but rather used with a layer of clothing between you and your skin. As with any medical condition, however, we highly recommend you consult with your doctor before use

Which Online Course should I get first?

This is based on your personal needs, requirements and goals. Have a look at the details of our Online Course Catalog page and see which description feels like the best fit for you. If you have more questions, always feel free to reach out to us at [email protected].

How long are Online Courses available to me?

This varies based on the course. Some courses have unlimited access while others are available for a specific amount of weeks or during a particular time period. This information will be clearly outlined within the description of each course.

Can I get a refund on an Online Course?

There are no refunds for online courses.

How does the online testing work?

If a course includes a test, it will be accessible within the course on the Tune Up Fitness Site. You can access all purchased courses from your personal dashboard within the My Courses tile. For the Roll Model Test and the Treat While You Train Correspondence Course Test, you have 30 days to complete that exam once you start the test, and you may stop and start as needed within that 30-day period. You will need to score 90% or better on the test to pass and be awarded the CEU’s. If you do not receive a passing score on the first attempt, you may retake the test up to three times. Each time you restart the test, you have a new 30 day window to complete it. If you do not complete your test within the 30-day window, upon your next login, the test will automatically reset to the first question and you will loose any previously answered questions. Once you’ve received a passing score, a certificate will be emailed to you.

Why do I sometimes start to feel new aches and pains in my body when rolling or doing Yoga Tune Up®?

Unused tissues often provide pain signals as their first layer of resistance towards change. Often these pain points ae your 'Body Blind Spots". Be cautiously persistent and the pain will diminish over time. You may also be sore after the first initial practices as your body is learning to adapt to the new healthy stresses being placed on it by your routines. Technically this is called “adaptation.” If you are not used to exercising in this way, your body has already adapted to another way of existing, give this practice time so that you adapt and evolve into new, healthier living patterns! However, if the pain continues, we recommend you see your doctor to be sure there is not an underlying issue.

What happens if my limb goes numb during a stretch or rollout?

Typically, there is no reason to be alarmed, simply back off of the stretch and allow the circulation of nerve impulses to flood back into the tissues. Numbness occurs when the neural fascia surrounding a nerve is overstretched and begins to act like a suture around the nerve. This can stop the consistent flow of nerve impulses flowing through the nerve and the area associated with that nerve will lose sensation. It’s as if the affected nerve was being strangled by its own connective tissue’s sheath. However, if the numbness continues, we recommend you see your doctor to be sure there is not an underlying issue.

What’s the difference between good pain and bad pain?

Good pain is a “comfortable level of discomfort.” This means going to a perceived end range within your body, without pushing beyond that edge. Generally our elastic connective tissues need some time and more heat to build up before they will yield to the deeper stretch and, ultimately, to a new end range. If you push beyond that edge too quickly, it is likely you may tear something. This may feel like searing heat or perhaps an internal electrical explosion. This is an important signal to stop what you are doing and immediately apply ice.

How do I order wholesale?

To find information on all of our wholesale product pricing and requirements please visit our Wholesale Product Pricing page. Wholesale pricing begins at a minimum quantity of 24 units per product type. PRO Club members have lower quantity minimums with the ability to mix & match products to reach minimums. Please review the PRO Club page for more details.

How do I order a specific color for the YTU Therapy Balls?

To receive a certain color, you need to purchase during office hours (M – F 10 am – 4 pm PT) and immediately contact support at 818-760-2045 or via email [email protected] If you do not reach anyone via phone, please email.  We can then contact the warehouse and ask them to send a specific color. This is totally at their discretion, based on inventory and there can be no guarantee that a color request can be fulfilled.

Can I select specific colors of the YTU Therapy on Wholesale Orders?

Can I add my Logo to the Therapy Balls?

Our Roll Model® Method Therapy Balls can be customized starting at an order of 10,000 units, however there is at least a 3 – 4 month lead time for delivery.

What is your product return policy?

WHOLESALE ORDERS: All products must be reviewed immediately upon receipt. If you have any concerns with the product or the shipment, you must notify our office within 15 days of receipt of the shipment. We will not be able to honor any returns or refunds after this time. Refund is for physical products only, Tune Up Fitness is unable to refund shipping costs. THERAPY BALL, KITS, ACCESSORIES & BOOKS: These items may be returned within 30 Days from date of purchase and must be in “New” condition, with the all original packaging included and attached. For kits, products may not have been opened and must be fully sealed and all cardboard sleeves must still be on the tote for any ball product. Any artwork, logos and/or imprints on a Therapy Ball product must remain fully intact and visible with no wear. Refund is for the physical items returned only. Original shipping will not be refunded. ONLINE VIDEO SUBSCRIPTIONS, RENTALS & COURSES: The cost of these items are non-refundable. Viewing video material on the site requires broadband access. Please be sure to test your system’s ability to play video prior to making a purchase. FOR ALL RETURNS: You must notify the Tune Up Fitness office of your desire to return a product by emailing [email protected] Please return your product using a traceable shipping option so that your return can be verified. We, unfortunately, can not accept returns or provide refunds from third party purchases, whether an individual, or retailer. If you purchased your product from another individual or retailer, please contact the source of purchase for assistance.

Can I resell Tune Up Fitness Product?

Yes, but not on major internet retail sites such as Amazon, eBay, Walmart and the like. You may resell on your personal or business website or in any brick & mortar location. You can find Wholesale Pricing and Quantity Minimums here. A Minimum Resale Price (“MRP) Policy does currently apply to all Online Resellers. The Roll Model Starter Kit may not be sold by any online reseller without the expressed written permission by TUFW. Please go here for full MRP details.

I didn’t receive a shipping confirmation, what should I do?

Please contact [email protected] and provide your name, email and order number.

Address not recognized by FedEx?

Please contact [email protected] and provide your name, email and address.

How much is shipping?

Shipping depends on what you are ordering and where your shipping address is located. On the checkout page, once you enter your shipping address, your different shipping quotes will appear under “Shipping Options” before you enter any billing information. You do not need to enter any CC information to determine your shipping costs.

Do you ship products internationally?

Yes, we ship our products internationally. Please note that shipping costs do not include any custom clearance fees or applicable country taxes, except for Canada. All purchases shipping to Canada will ship from within Canada and show the full Landed Cost in USD, there will be applicable conversion rates on your credit card statement. Additionally, many of our products are sold by online retailers in other countries. For the UK, Stress No More has Therapy Ball products. For Australia, Perform Better sells Therapy Ball products and DVDs. For Canada, all Products purchased on the Tune Up Fitness website will ship from within Canada and the final landed cost is shown at checkout in USD.

What is the difference between a Roll Model® Practitioner and a Yoga Tune Up® Teacher?

Roll Model Method Practitioners have completed the Roll Model Method Certification Training and can teach Roll Model® Method workshops & classes, while Yoga Tune Up® Teachers have completed the Yoga Tune Up certification Training and can teach Yoga Tune Up® classes, workshops or Teacher Trainings. If one is certified in both, they can lead both.

What is the difference between The Roll Model® Method and Yoga Tune Up®?

The Roll Model® Method is a soft-tissue conditioning, self-care fitness format that uses the various Roll Model® Therapy Balls for self-myofascial release (self-massage). This may include breath work, CheckIn and ReCheck, elements of alignment, anatomy instruction and mental awareness (such as conscious relaxation/meditation). Yoga Tune Up® is a movement based fitness format that includes dynamic and static range of motion exercises to target the body’s blind spots to improve proprioception (body sense), interoception (physiological listening) and motor control (performance). This format utilizes unique exercises that educate each practitioner about their body biomechanics and their personal relationship to how they use their body on a daily basis. Mindset work surrounds and infuses each YTU lesson so that subtle and gross awareness evolve to help every practitioner live better in their body.

What are the benefits of becoming a certified Roll Model® Method Practitioner?

As a certified Roll Model® Method Practitioner you can utilize the Roll Model® name and branding within your class and workshop titles and descriptions, and can call yourself a certified Roll Model® Method Practitioner in bio material and with private clients. You are recognized as having gone through the proper educational training and hands on skill drills, and proven to understand and apply the core fundamentals of The Roll Model® Method. You are listed on the Tune Up Fitness website as a Certified Roll Model® Method Practitioner which is searchable by area and zip code so that clients can find local teachers quickly. You are authorized to use the Roll Model® Method logo to promote classes and workshops in your promotional materials.

What are the requirements to become a Certified Roll Model Practitioner?

In order to become a Certified Roll Model Method Practitioner you must complete the Roll Model Certification Training, take the Correspondence Course Exam and complete the licensing Agreement. There is a certification and license fee of $50 and an annual re-testing and renewal fee of $50. When a Roll Model Practitioner is up for annual renewal, they will need to take, and pass, an abbreviated version of the Roll Model Correspondence Course Test.

How can I get started using your various Massage Balls?

We highly recommend you consider getting THE ROLL MODEL book, as this is one of the most comprehensive ways to learn immediate applicability while understanding why it works so well. You’ll also learn a lot about your own body. As for free reference material, this blog post, Self Myofascial Release Techniques With Massage Balls, will help you gain information on our products, including why it works, good pain vs. bad pain along guide you with some video tutorials. Our YouTube Channel has an array of videos, and when you're really ready to dive in, have a look through our Video On Demand library, all videos are available through subscription or 7-Day rental.

How do I soften new Therapy Balls?

The best way to break in a new pair of YTU Therapy Balls is to roll them underneath your feet. Remove both balls from their tote and place them on the floor near a wall or a chair. Place your hand on the wall or chair to stabilize yourself. Stand with one Tune Up Ball under the most arched part of your instep, than roll your ankle from side to side to that the ball crisscrosses and massages the arch of your foot. Repeat 10-20 times. Than move the ball to your heel and smush your heel in the ball while briskly rubbing your heel with as much force as you call from side to side. Repeat 10-20 times. You can than place the ball at the base of your toes, keeping your heel on the floor and allow the bones of your foot and toe to drape over the ball. Roll the ball from side to side 10-20 times. You can complete the process by rolling the ball up and down the length of your foot 10-20 times. Continue with your next unused Therapy Ball on your other foot, and you will be all set (plus your feet will feel wonderful!).

What is the difference between the Original Therapy Ball pair, the PLUS pair and the ALPHA Ball?

The main difference between all of the solid balls is the size. Each have a dense core and softer outer layer with a grippy texture. Their size provides a different stimulus for your tissues but they can be used interchangeably with the original YTU Balls depending on your desired pressure. The larger balls grab a hold of more area at once, so it may actually minimize the trigger point specificity that some people prefer with our smaller YTU balls. The different sized balls give you multiple options all over your body or within any given area. You will find that the ALPHA Balls are awesome on the chest and buttocks. The PLUS sized inside of the snug grip tote are perfect for rolling the back of the neck and creating maximum traction along the spine. Larger body types may prefer the PLUS and ALPHA over the originals, although the originals are important to access small, tight areas. We believe there’s different tools for different body parts and different desired depths of pressure and these three different sizes give you the tools you’ll need for a full body approach. Please do not use any of the Therapy Ball products directly on your abdomen; for abdominal massage, please use the Coregeous Ball.

What’s the best way to maintain my Roll Model® Therapy Balls?

The Roll Model® Therapy Balls (YTU OG’s, PLUS, ALPHA) are made of a natural rubber and will oxidize if exposed to moisture or prolonged sunlight. They are designed to soften with use. Direct sunlight, overexposure to air and prolonged moisture will ultimately dry the natural rubber out and they will lose their grip. It is best to keep them in a bag or drawer when not being used, but never keep them in a bag with wet clothes or towels as the moisture will also affect the balls. To clean these therapy balls, wipe with a lightly damp cloth, then remove all moisture with a dry cloth until the ball has regained its grip. Lack of use can lead to oxidation of the materials and could cause the balls to dry out leading to a slickness of the surface.

How long should my Therapy Balls last?

We recommend replacing your balls every 6 – 12 months based on use and storage. The Therapy Balls, especially the smaller sized YTU Therapy Balls, will break down and soften with use. This is a good thing as it’s great to have a pair of extra soft balls for soft tissue work directly on small bony areas (such as your wrists, elbow, ankles, knuckle and toe joints). It may however be too soft for larger areas where you want deeper pressure, so having a few pairs around is all part of filling out the self care tool box.

How do I clean the YTU Therapy Balls?

The best way to keep your Therapy Balls clean is to wipe them gently with a lightly moist towel and then do another wipe with a dry towel to regain its grip. Never submerge the balls in water. If your Therapy Balls arrive and have a slight oily residue on them, this is normal. Simply wipe them down with a dry cloth to remove any excess oil. Should any of the oil end up on your mat or floor, any cleaning solution will wipe it clean. For long-term cleaning and disinfecting we recommend Clear Gear spray. Please be sure your Therapy Balls are fully dry before use.

Is there latex or phthalates in any of the Therapy Ball products?

The Roll Model Therapy Balls are made of a natural latex rubber. If you have a serious allergy to latex we recommend you not use the Therapy Balls. If you have a mild allergy to latex you could most likely use them as long as they are not in direct contact with your skin, but rather used with a layer of clothing between you and your skin. As with any medical condition, however, we highly recommend you consult with your doctor before use. There are no phthalates (a PVC softener) in the solid Therapy Ball products (Original YTU, PLUS, ALPHA). Phthalates, in a non-detectable trace amount, less than the allowable .1 percent are used in the Coregeous ball, which has passed all tests from the manufacturer in accordance with CPSIA Section 106 and 108 as well as California Proposition 65. Please note that the plasticizer in the Coregeous Ball can cause the ball to adhere and possibly damage some varnished or lacquered wood furniture if left in contact for extended periods of time.

My Therapy Balls have an odor. Is this normal?

Our solid therapy balls are a natural rubber product that does sometimes have a scent, which fades over time with use just like a new car, new carpet, new sneakers. Some may notice this scent while others do not, it is not immediately “erasable” but will dissipate. We recommend just giving them a good rub down with a towel as that sometimes helps accelerate the evaporation of the scent.

Why are the Therapy Balls sometimes called Yoga Tune Up® Therapy Balls and other times called Roll Model® Therapy Balls?

The term Yoga Tune Up® Therapy balls refers specifically to the original YTU Therapy Balls. The Roll Model® Therapy Balls are all the various Therapy Balls used within The Roll Model® Method and YTU, i.e., the YTU Therapy Balls (OG’s), the Therapy Ball PLUS, the ALPHA Ball and the Coregeous® Ball. Collectively, these are The Roll Model Therapy Balls. Lots of people also call them “Tune Up Balls” – your choice how you want to refer to them as long as you put them to good use!

How do I blow up the Coregeous Ball?

1. Place straw in Coregeous air valve opening.  2. Inhale deeply and inflate with air to desired size. (Bonus points if you can do this in one breath!)  3. Insert plug into air valve opening and blow up the ball to about 85% capacity for best use, and depending on desired pressure. Size is approx. 8″ high and may vary up to 1″.

I lost my straw or plug, how can I get another one?

The Coregeous Ball can be blown up directly without a straw by covering the hole completely and blowing in. You also may be able to use a cocktail or coffee straw. The Tune Up Fitness office may have some spare straws and/or plugs, and if so can supply you with one, although you would need to cover the shipping cost.

I’ve lost or damaged my tote, where can I get another one?

Please contact [email protected] and if you purchased the product from our website directly, we will work with you to get a new one.

What is the Coregeous Ball weight limit?

The Coregeous Ball is burst proof up to 250lbs. This means that if all 250lbs were exerted onto the ball in one focal point, it would burst. The Massage protocols with Coregeous are not exposing the ball to that same demand. When the body lies upon the ball, the majority of the body’s mass is supported by the floor, and only the tissue region targeted by the ball is applying pressure into the ball. Thus, there is very limited risk of bursting, even if the person’s weight exceeds the burst limit on the ball. That said, we can not guarantee the ball will not fail, as there are many possible reasons for that happening. Should your ball burst, and it was purchased within the last 6 months directly from the tuneupfitness.com website and not subject to neglect of storage, we will assist with a replacement or refund.

What is the size of the Coregeous Ball?

The Coregeous Ball can vary in size and materials due to the nature of manufacturing this product, but on average it should be approx. 8” in diameter when filled. Size variance could be up to 1".

Corgeous Ball Precautions – CAUTION!

The Coregeous Ball may adhere to some varnished or lacquered wood furniture if left in contact for extended periods of time. DO NOT PLACE THIS PRODUCT ON WOOD COFFEE TABLES, NIGHT TABLES, AND THE LIKE. There is no issue with hard wood floors.

What Videos are in the Tune Up Fitness VOD Library?

The Tune Up Fitness Video on Demand library consists of Online Classes, Mentorship Sessions, Collections (our former DVDs) and the YTU At Home Program as described below: – Online Classes: 30 – 60 minute classes filled with novel approaches that help address mobility, pain, strength, down regulation and soft-tissue recovery. – Mentorship Sessions: One Hour Interactive sessions where Jill Miller and/or guests discuss exercise modifications, take questions, and presents additional movement exercises. – Collections: Video segments from our full DVD catalog, now available for you online. – Yoga Tune Up® At Home Program: Video segments, arranged in a class style presentation advancing in difficulty as you progress through the series . There are 4 levels and each level has 6 classes. There are a total of 24 classes within the full YTU At Home Program.

Can I rent or purchase any of your Videos from the Video Library?

All Videos within the Video Library are available for a 7 day rental. Rental prices vary.

What videos are best to get started with?

This is a difficult question as it is based on your needs and interests. We recommend you visit our “New to Tune Up Fitness” page as a great place to start and if you need additional assistance, please feel free to contact us.

Do you have free content?

Yes, we have lots of free content, we suggest you start with our Move of the Week and Rollout of the Week (and be sure update your communication preferences so you get the weekly email on these). There is also a great deal of free videos within the articles of the Tune Up Fitness Self-Care Blog as well as in our social channels such as YouTube, Facebook, and Instagram.

Do your videos have closed captioning or language translation?

Most of our videos do not have closed caption or language translation, although many of our Online Courses do, including Walking Well, and Rolling Along the Anatomy Trains.

Can I get a breakdown of the exercises within your Move Breathe Roll Classes?

This is only available to PRO CLUB Subscribers, who have access to an exercise breakdown of each of the Move-Breathe-Roll classes to assist with programming their own classes and programs.

Which Subscription is best for me?

If you like the comfort, ease and access to a large library of videos that you can search and filter, and you enjoy getting new videos as they’re released, then the Platinum Subscription is right for you. If you just want a few videos per month, with the ability to rent other titles at a discount, then the Bronze Subscription is your perfect fit. If you’re a fitness professional or clinician and receiving leading-edge education is important to you AND you purchase our products to resell or to use with clients or classes, then the PRO CLUB Subscription is ideal for you.

How does the Subscription program work?

Once you register for a subscription you will gain access to all the benefits applicable to the subscription level you purchased. You will be billed that subscription rate on the same day of the month each proceeding month until the subscription is put on hold or cancelled.

Can I cancel or put my subscription on hold?

You can put your subscription on hold or cancel at any time, although the hold or cancellation will begin at the end of the current billing period. You will no longer be billed when putting your subscription on hold or canceling and you will have access to your videos till the end of the current billing cycle (which is the end of a six month cycle for PRO CLUB Subscription). Putting your subscription on hold will allow you to retain your full viewing history, however, canceling your subscription will remove all viewing history.

How do I cancel my Subscription?

Go to your personal user dashboard and click through to get to your main subscription page, then click cancel.

Can I get a refund on my Subscription?

There are no refunds on subscriptions after the purchase has been made, you may cancel or put your subscription on hold, but please see the FAQ for “Can I cancel or put my subscription on hold” for details.

What happens to the videos I watched or favorited if I cancel my subscription?

If you put your subscription on Hold, all history will be retained in your account, however, if you cancel your subscription, all history will be removed and will not be accessible in the future should you rejoin. We recommend, if you feel there is a chance of rejoining, to just put your subscription on hold

What are the membership options?

Please visit the Subscription Program Overview page for detail on all Subscription options.

How can I upgrade or downgrade my membership?

You can upgrade Bronze or Platinum any time after your 7-Day Free Trial Period and will only pay the prorated difference between the subscription you are in and the upgrade at the time of the upgrade. You can downgrade but the downgrade will occur at the end of the current monthly cycle and all future months will be billed at the downgraded rate. A PRO CLUB subscription can be downgraded but it will not take effect until the end of the six month cycle of a PRO CLUB subscription.

Can I just purchase one video and how long will it be available to me?

There are no videos available for Purchase in the Video Library but all videos are available for a 7 day rental.

I registered but can’t log in, help!

Please make sure that you are logging in with the exact email address and password that you registered with. If the problem persists, please create a new password by clicking on in the login area. If you have not created a profile, you can simply re-register and if your email is not in our system it will allow you to create a profile with that email address. If this does not help, please click the link at the bottom of the Home Page and request technical support.

How Do I Update My Profile?

Simply log in and go to ‘My Dashboard’ and then to ‘My Profile’ where you can update all of your personal information.

Do I need to be a paid member to access Videos?

No, there are weekly free videos found on our Weekly Rollout and Movement of the Week pages, and you can rent any title from our Video On Demand Library.

How do I change my password or registered email?

Simply log in and go to ‘My Dashboard’ and then to ‘My Profile’ where you can update all of your personal information.

I rented an online video, purchased a video subscription and/or an online course, where is it?

All online videos are accessible from your User Dashboard. You will need to be logged in with the email address in which you created your account to access your dashboard.

Error code 224003 – video won’t play

Error Code 224003 usually occurs while playing videos on web browsers, specifically on Chrome and Safari or Firefox. In this, the video content doesn’t load and is blocked instead due to different reasons. You may have an application running in the background, which is blocking your videos. Inbuilt settings or third-party extensions can also block videos. You may have an application running in the background, which is blocking your videos. Inbuilt settings or third-party extensions can also block videos. Quick Navigation : Fix 1: Try Another Browser Fix 2: Clear Browser Cache Fix 3: Disable Hardware Acceleration Fix 4: Turn Off Extensions Fix 5: Update Your Browser