How does the affiliate program work?
The affiliate program is a referral based commission program that uses a personal link, assigned to you upon registration to track customer orders placed through your link.  Once the customer clicks on your link, a cookie will be placed on their system that will associate them with you.  This cookie will remain active on their system for 7 days so even if they do not place the order right away, you will still receive credit for the order as long as it is placed within 7 days of the click-through to our site. Affiliate commissions will be reviewed on a quarterly payment and any commission credits due will be sent to you via PayPal.
What is the commission structure?

You receive 15% of all retail priced product sold under your affiliate link and 5% for all wholesale priced product (wholesale order adjustments will be updated in your account upon review before payouts).  Commissions are not earned for personal orders placed through your affiliate link, or for any purchases made by existing, repeat wholesale customers or YTU Teachers.  

Please note that Tune Up Fitness does retain the right to modify the program and/or commission structure, deny any Affiliate application and/or cancel an Affiliate relationship at any time, with or without notice.  Any changes to the program will be updated on our website.

How do I become an affiliate?
To register as an affiliate, please visit the affiliate page on our website by clicking here. For more information on our affiliate program.  Please click on the links below for more information.
How to Create Your Affiliate Account – click here
Navigating Your Affiliate Dashboard – click here
How do I modify, update and manage my At Home Program?

After you have logged in. Click on 'My Dashboard', then on the right side click on 'At Home Control Center' and then click on 'At Home Program Manager'. From there you have full control and can perform the following modifications:

  • Add DVDs to your next Shipment
  • Skip DVDs and move Up to the next Level
  • Move Down a Level (do this by adding the DVD you want to your next shipment, then remove the one you don't want). The system will then begin your monthly shipments starting from the earliest DVD in the program.
  • Update Billing Information (this information gets sent directly to the secure Payment Gateway Authorize.net and is not stored in our system)
  • Update Shipping Information
  • Change your shipping frequency
  • Put your program on "Hold" or Cancel your program

If you have any questions about performing any of these functions, please email us directly at [email protected] or call the office at 818-760-2045.

Why can't I find the At Home Diary, Scheduler or Teleconferences?
These features are no longer part of the YTU At Home Program as we found that there was a much stronger desire from participants to have full capability to control their program in terms of what DVDs they get each month, how often they get them, being able to put the program on hold and restart again, etc... so we built out a platform to allow for that functionality. The other thing we noticed is that there were very few members who utilized any of the tools such as the Diary/Scheduler or teleconferences, so we replaced that functionality with these self-management functions. We appreciate your interest in the YTU At Home program and if you ever have any questions about your practice or the program in general, we’re always here to help, simply use the Contact Us page and we'll get right back to you.
What is the Yoga Tune Up® At Home Program?

The Yoga Tune Up® At Home Program is a series of Yoga Tune Up® based workouts that are delivered to your doorstep each month on DVD. For more on Yoga tune Up® at home, go here.

How often do I practice?

Practice 3 times per week at minimum, up to 6 times per week. You can also practice your At Home Program routines once in the morning and once at night to start and end your day feeling balanced. Therapy Ball routines can be practiced daily.

My Poses don't look exactly like yours, am I doing it wrong?

Every person's practice is impacted by their own indigenous structure. Flexibility is a function of healthy muscles and connective tissues in addition to the amount of movement one experiences at the joints. Because of our genetic dispositions, all of our bones and joint space differ from person to person. It is more important to pay attention to what you are feeling as opposed to what a pose looks like. For pose specific information, you can always ask questions in the Forums or on Teleconferences as that is a key purpose of those support functions.

I don't really feel anything in any of the exercises, how do I know if I'm doing them right?

You may need to put a little more effort into both the stretch and strength components in every pose. Take your time as you practice so that you can discover where your end ranges of motion are and try to create stability at these end ranges. You can also ask questions about your poses and practice in the Forums or on Teleconferences. You may also want to consider purchasing a personal consultation with one of our Yoga Tune Up? Trainers (see products page for details) to go over specific exercises/issues.

I always fall asleep in Savasana, is that OK?

Absolutely. When you first begin practicing, sometimes you can become so exhausted that your body may need to just "let go" and fall asleep. When you first begin practicing, the body is often not able to distinguish the difference between deep conscious relaxation (Savasana) and sleeping. Practicing Savasana often will eventually teach your body how to better enter states of sedation and meditation without falling asleep. This is great conditioning for your nervous system and your general state of.

Are the videos appropriate during pregnancy?

Not all of the videos are appropriate during pregnancy. We highly recommend that you consult your doctor before starting any new exercise program while pregnant. Next we suggest that you consider beginning your program as part of your post-partum recovery. Please check back for our Prenatal Yoga Tune Up? series coming soon!

My doctor said I should start practicing yoga, is this the kind he meant?

Possibly. You should consult with your physician to find out exactly what he meant before you start any physical exercise program. Many doctors, Physical Therapists, Chiropractors and other health care professionals strongly endorse the proven therapeutic techniques in Yoga Tune Up.

I have a pre-existing medical condition, is it ok to do Yoga Tune Up®?

If you have ANY pre-existing medical conditions, you should discuss your specific condition with your doctor PRIOR to doing any exercise program, including Yoga Tune Up?

I am allergic to latex, is it ok to use the Roll Model® Therapy Balls?
If you have a serious allergy to latex we recommend you not use the Therapy Balls as they are made of a natural latex rubber. If you have a mild allergy to latex you could most likely use them as long as they are not in direct contact with your skin, but rather used with a layer of clothing between you and your skin. As with any medical condition, however, we highly recommend you consult with your doctor before use. 
Why do I sometimes start to feel new aches and pains in my body when doing Yoga Tune Up®?

Unused tissues often provide pain signals as their first layer of resistance towards change. Be persistent and the pain will diminish over time. You may also be sore after the first initial practices as your body is learning to adapt to the new healthy stresses being placed on it by your routines. Technically this is called "adaptation." If you are not used to exercising in this way, your body has already adapted to another way of existing, give this practice time so that you adapt and evolve into new, healthier living patterns! However, if the pain continues, we recommend you see your doctor to be sure there is not an underlying issue.

What happens if my limb goes numb during a stretch?

Typically, there is no reason to be alarmed, simply back off of the stretch and allow the circulation of nerve impulses to flood back into the tissues. Numbness occurs when the neural fascia surrounding a nerve is overstretched and begins to act like a suture around the nerve. This can stop the consistent flow of nerve impulses flowing through the nerve and the area associated with that nerve will lose sensation. It's as if the affected nerve was being strangled by its own connective tissue's sheath. However, if the numbness continues, we recommend you see your doctor to be sure there is not an underlying issue.

What's the difference between good pain and bad pain?

Good pain is a "comfortable level of discomfort." This means going to a perceived end range within your body, without pushing beyond that edge. Generally our elastic connective tissues need some time and more heat to build up before they will yield to the deeper stretch and, ultimately, to a new end range. If you push beyond that edge too quickly, it is likely you may tear something. This may feel like searing heat or perhaps an internal electrical explosion. This is an important signal to stop what you are doing and immediately apply ice.

Do you ship products internationally?
Yes, we ship our products internationally. Please note that shipping costs do not include any custom clearance fees or applicable country taxes, except for Canada.  All purchases shipping to Canada will ship from within Canada and show the full Landed Cost in USD, there will be applicable conversion rates on your credit card statement.

Additionally, many of our products are sold by online retailers in other countries.
  • For the UK,  Stress No More has Therapy Ball products and DVDs.
  • For Australia, Wodnut sells Therapy Ball products and DVDs.
  • For Canada, all Products purchased on the YTU website will ship from within Canada and the final landed cost is shown at checkout in USD
Do your DVDs work internationally?
Yes, our DVDs play internationally as the region is set to "all regions".
Can I resell Tune Up Fitness Product?
Yes, Tune Up Fitness does currently allow for the resale of its product both in brick and mortar retail and online. You can find Wholesale Pricing and Quantity Minimums here. A Minimum Resale Price (“MRP) Policy does currently apply to all Online Resellers. Please review the MRP here.
What Products fall under the Minimum Resale Price (“MRP”) Policy and what is the Pricing Policy?
The recommended resale price for each TUFW product is the MSRP outlined on the yogatuneup.com website at www.tuneupfitness.com/shop/wholesale.  If it is sold on Amazon and is a PRIME eligible product or the product includes FREE SHIPPING, the sale price must be at least 10% above the MSRP for any Assembled Kit Product (Treat While You Train Kit and Massage Therapy Kit) and at least 25% above MSRP for any individual Therapy Ball product (YTU Therapy Ball Pair in Tote, Therapy Ball PLUS in Tote, ALPHA Ball, ALPHA TWIN Set in Tote, Coregeous Ball). The Roll Model Starter Kit may not be sold by any online reseller without the expressed written permission by TUFW. Please go here for full MRP details.
What is your product return policy?
- Wholesale orders for all products must be reviewed immediately upon receipt.  If you have any concerns with the product or the shipment, you must notify our office within 15 days of receipt of the shipment.  We will not be able to honor any returns or refunds after this time.

- Therapy Balls & Kits - These items may be returned within 30 Days from date of purchase and must be in "Like New" condition. For kits, the DVD or CD product may not have been opened and must be fully sealed and all hang-tags must still be on the tote for any ball product. Any artwork, logos and/or imprints on a Therapy Ball product must remain fully intact and visible with no wear. Refund is for the physical items returned only. Original shipping will not be refunded.

- Online Videos & Courses - The cost of these items are non-refundable. Viewing video material on the site requires broadband access. Please be sure to test your system's ability to play video prior making a purchase.

- At Home Program DVDs - You may cancel your program within two weeks of receiving your first set of DVDs and upon receipt of your returned product, you will be credited the "Package Price" of your first DVD set plus any applicable sales tax. Shipping costs will not be refunded. Should you cancel after the first two weeks or within two weeks from your next billing cycle, you will be sent and billed for your next month's program which is non-refundable.

- Physical DVDs & CDs - These items may be returned within 30 Days from date of purchase ONLY if they have not been opened and are fully sealed in their original packaging. Refund is for the physical items returned only. Original shipping will not be refunded.

You must notify the office of your desire to return a product by emailing [email protected] Please return your product using a traceable shipping option so that your return can be verified.

We unfortunately can not accept returns or provide refunds from third party purchases. If you purchased your product from another retailer, please contact that retailer for assistance.
How often should I do a QuickFix routine?

The QuickFix Rx Micro-Region routines are designed to be both a therapeutic sequence when you are having issues with an area, or conversely, it can be used as a preventative to avoid issues in the target area. So the routines are for both healthy bodies and those with complaints. Either way, they should be practiced at least 3 times per week, with a maximum of six times per week. Think of the micro-regions like flossing your teeth, each area of your body needs as much attention as each nook and cranny of your teeth. When you go without flossing, your gums are sure to bleed; go without your micro-region routines and you are neglecting an important part of a healthy maintenance routine.

How often should I do a Tune Up Therapy Ball Routine?

Ideally the  ball routines are done once per day and you should rotate the areas. It is not recommended to do any one area  more than twice a day (once in the morning, and once in the evening.) These are very powerful and specific, so the time in between your ball-o-ssage is valuable time for your tissues to adapt to their new length and the abundant circulation that comes from the routines. You can definitely "overdo it" with the balls, and may end up bruising, over- stretching or irritating yourself  from going too hard, too deep, or too much.

Is it best to use the Therapy Balls before or after I do my Yoga Tune Up Practice?

It can be very helpful to use the balls before practice as they quickly increase circulation in tissues that may be stagnant, knotty, and uncooperative. Once the balls have worked their magic of gripping at your skin, grabbing at clumpy layers of fascia and muscle, and rubbing you out like pizza dough, you will be able to experience all of your Yoga Tune Up® exercises more deeply and directly. Often, just doing poses is not enough, we need to actually address the physical barriers within our tissue to get fresh blood and nutrients circulating and saturating our tissues so they they will function optimally when we do exercise.
On the flip side...it feels fantastic to "punctuate" the end of a practice session with the relaxation you get from using the balls. Using the balls after you practice assures that every last nook and cranny of your body is buzzing and contacted from inside out.
So really it's up to you. ROLL ON!

What do I get from the training?

Along with advanced training on biomechanics and physiology, once successfully passing the final exam/audition, you will be certified at the level of training you are taking. This provides you with the ability to teach your own Yoga Tune Up® classes. Each level of training provides very specific templates to jump start your own classes and workshops.

Are there any requirements for taking the Teacher Training Program?

Prospective trainees should have a sincere interest in the body and a long history of some form of physical practice (such as Yoga, Pilates, Dance, Martial Arts, Personal Training, etc.). Many students of the Teacher Training take the training to further enhance their knowledge of anatomy, physiology and body movement and not to teach Yoga Tune Up® and this is welcomed.

I have never done a Yoga teacher training, but have many years of Yoga experience, can I do the training?

Yes, this training will deepen your understanding of the body, biomechanics and give you tools towards stepping into the role of a teacher if that is your goal, or simply deepen your knowledge as a student or practitioner of any physical movement practice.

I teach other fitness formats, will I be eligible to teach Yoga Tune Up® classes?

To teach Yoga Tune Up® in a Yoga Studio environment you will need to have advanced working knowledge of Yoga poses and their names. If you teach other fitness formats, your Yoga Tune Up® training will help expand your teaching skills within those other modalities.

Should I take this training before or after a full 200 hour certification program?

Prospective Yoga teachers find that they are much more prepared to teach Yoga Tune Up® if they are currently a certified Yoga teacher, or proficient at another format, be it Pilates, Nia, dance, or other fitness modalities. The training is geared towards teachers and fitness professionals, but there are always some advanced/longtime students ready to take the plunge into teaching in these trainings. A 200 hour Yoga Teacher Training course is not a pre-requisite nor is being a Yoga Teacher. We expect all applicants to have a sincere interest in the body, and a long history of some form of physical practice. Finishing the training is not a guarantee that they will be able to teach, as trainees must also perform well during their final evaluation (teaching a class) and a written exam. If you do pass, and get certified as a Yoga Tune Up® Teacher, you may absolutely go out and teach or incorporate this work into your existing teaching format.

How long are the Trainings?

Depending on the specific training contact hours can range from 6 to 40 hours of "in class" time. Many trainings, especially if they are certification trainings also include homework and out of class hours. For example the YTU Level 1 Certification training is about 42 classroom hours but is considered a 70 hour training with the work that needs to be done outside of classroom contact hours.

Do I need to take the YTU Certification training before taking other YTU Trainings?

No. All Trainings are individual modules and no pre-requisites apply.

What is the difference between the different levels of the trainings?

There are currently 8 modules to be a Yoga Tune Up® "Integrated" Teacher, the basic level of certification, the modules for the "Integrated" certificate, include a 70 hour YTU Certification Training, which prepares teachers to teach 1 to 1.5 hour classes and privates; a 20 hour Hips Immersion Training, which deepens anatomy studies, injury scenarios and prepares for workshop teaching; a 20 hour Shoulders Immersion Training, which furthers anatomy studies, injury scenarios and prepares for workshop teaching; and another 20 hour Core Immersion module which is mostly experiential, focusing on developing a profoundly connected abdominal core both physically and emotionally. All teachers who complete this initial 100 hours of training are eligible to be considered for the Yoga Tune Up® Masters program which prepares them to lead teacher trainings and retreats.

In summary:

Yoga Tune Up® Integrated Certification (120 hours)

  • YTU Certification Training- 70 hours 
  • Hips Immersion -20 hours
  • Shoulders Immersion - 20 hours
  • Core Immersion- 20 hours
  • Breath & Bliss – 20 hours
  • YTU Integrated Embodied Anatomy - 20 hours
  • TRMM: The Science of Rolling – 8 hours
  • TRMM: Ball Sequencing & Innovation – 8 hours
Will I be able to teach Yoga Tune Up® classes and workshops immediately following the training?

Completing a YTU Certification Training does not qualify you to become a certified YTU Teacher.  Becoming a certified and licensed YTU Teacher is based on a combination of the following: completing all in-class hours, how well the material is retained and re-presented during in-class presentations, timely completion of homework, results of the final exam, and a student’s ability to honor the material, rules and policies set within the framework of the training.

You must pass an in-class evaluation and a post-training test. If you pass, you are eligible for licensing. There is a $125 annual license fee upon certification which includes a host of support elements for you once you receive your license and become certified. Once licensed and certified, you may begin teaching privates, classes and workshops that are branded as Yoga Tune Up®. The licensing process can take as little as one week to one month, depending on your submission of the post-training test. A $95 renewal fee will be due on the same day each year based on your official certification date. You will be reminded one full month before the payment is due via the email address associated with your account on our website.

Where can I teach Yoga Tune Up®?

Yoga Tune Up® teachers have a home at Equinox Fitness clubs nationwide teaching both Yoga Tune Up® and Tune It Up: Conscious Conditioning. Yoga Tune Up® classes are also welcome at Yoga studios and retreat centers worldwide. Teachers can also teach classes to corporations, businesses, festivals, volunteer, colleges, park districts, privately, and so on. The possibilities are endless and upon becoming a licensed Yoga Tune Up® instructor, you will be given support, suggestions and referrals to outlets that seek YTU teachers and courses.

Can I get Yoga Alliance Credits for Immersions or the YTU Certification Training?

Yoga Tune Up® Immersions/YTU Certification Teacher Training/Therapy Ball Practitioner & Integrated Embodied Anatomy Trainings, are considered continuing education credits for Yoga Alliance.  They do not count toward a 200 or 300 Hour Teacher Training unless it is a part of the training curriculum.

Does the creator of Yoga Tune Up®, Jill Miller, have any videos, articles or media I can check out?

This is a great way to familiarize yourself with this work in advance. Jill has produced and starred in over 40 DVD's, many of which are available through www.tuneupfitness.com or Amazon, including her critically acclaimed series by Pranamaya:

1) Yoga Link: Hip Helpers
2) Yoga Link: Core Integration
3) Yoga Link: Shoulder Shape Up

As well as the GAIAM release at Target worldwide Yoga for Weight Loss

How do I apply?

You can download an application from the main Teacher Training Page. Scroll down to the individual training you would like an application for and click "download application." You can get to that page by clicking here.

What Materials are Required/Suggested for YTU Trainings?
ALL TRAININGS REQUIRE: Andrew Biel, Trail Guide to the Body, 4th edition:  http://amzn.to/1mSnWA2 and The Roll Model: A Step-by-Step Guide to Erase Pain, Improve Mobility, and Live Better in Your Body by Jill Miller - at Amazon.com or barnesandnoble.com


RECOMMENDED for YTU Certification Training:
RECOMMENDED for Integrated Embodied Anatomy:
RECOMMENDED for Therapy Ball Practitioner Training
RECOMMENDED for Core Immersion
RECOMMENDED for Breath and Bliss Immersion
How does the online testing work?
Upon purchasing your Correspondence Course, you will receive an email with login information with your Test.com account, which is where you will find The Roll Model® or Treat While You Train® Correspondence Course Exam. You will also be able to access your test directly by logging in to www.tuneupfitness.com and clicking on the link for the test on your dashboard. You have 30 days to complete your exam once you start the test, and you may stop and start as needed within that 30-day period. You will need to score 90% or better on the test to pass and be awarded the CEU’s. If you do not receive a passing score on the first attempt, you may retake the test up to three times. Each time you restart the test, you have a new 30 day window to complete it. If you do not complete your test within the 30-day window, upon your next login, the test will automatically reset to the first question and you will loose any previously answered questions. Once you’ve received a passing score, a certificate will be emailed to you.
What is the difference between a Roll Model® Practitioner and a Yoga Tune Up® Teacher?
Roll Model Method Practitioners can teach Roll Model Method workshops & classes.  Only Yoga Tune Up® Teachers can teach Yoga Tune Up® classes, workshops or Teacher Trainings. 
  • Roll Model® Method Trainings are taught and evaluated by Yoga Tune Up® Teacher Trainers who are also Roll Model® Method Practitioners.
YTU Teachers are able to post a full bio on the YTU website and list their classes & workshops, which are searchable by location. Roll Model® Method Practitioners are listed on the Roll Model Website with a link through to their personal (site if applicable), but classes and workshops are not listed.
  • Yoga Tune Up® Teachers who are also Roll Model® Method Practitioners will also have a designated Roll Model® Method insignia on their yogatuneup.com listing
  •  Roll Model® Method Practitioners who are also Yoga Tune Up® Teachers will also have a designated Yoga Tune Up® Teacher insignia on the Roll Model Website listing
The annual license fee for a Yoga Tune Up Teacher is $150.00 and each year there is a Continuing Education requirement.  The Roll Model Method annual license and retest fee is $50; this fee is waived for licensed YTU Teachers.
What is the difference between The Roll Model® Method and Yoga Tune Up®?
  • The Roll Model® Method is a soft-tissue conditioning, self-care fitness format that uses the various Roll Model® Therapy Balls for self-myofascial release (self-massage). This may include breath work, CheckIn and ReCheck, elements of alignment, anatomy instruction and mental awareness (such as conscious relaxation/meditation). 
  • Yoga Tune Up® is a self-care fitness format that includes all of the elements above (although it may or may not include Roll Model® Therapy Ball work), however it also includes dynamic and static range of motion exercises to target the body’s blind spots to improve proprioception (body sense), interoception (physiological listening) and motor control (performance). This format utilizes unique exercises that educate each practitioner about their body biomechanics and their personal relationship to how they use their body on a daily basis. Mindset work surrounds and infuses each YTU lesson so that subtle and gross awareness evolve to help every practitioner live better in their body.
What are the benefits of becoming a certified Roll Model® Method Practitioner?
  • As a certified Roll Model® Method Practitioner you can utilize the Roll Model® name and branding within your class and workshop titles and descriptions, and can call yourself a certified Roll Model® Method Practitioner in bio material and with private clients. 
  • You are recognized as having gone through the proper educational training and hands on skill drills, and proven to understand and apply the core fundamentals of The Roll Model® Method.
  • You are listed on the Tune Up Fitness website as a Certified Roll Model® Method Practitioner which is searchable by area so that clients can find local teachers quickly
  • You are authorized to use the Roll Model® Method logo to promote classes and workshops in your promotional materials
What are the requirements to become a Certified Roll Model Practitioner?
In order to become a Certified Roll Model Method Practitioner you must complete the following trainings and courses
  • The Roll Model® Method – Science of Rolling (the final homework must be completed for this course)
  • The Roll Model® Method – Ball Sequencing & Innovation
  • The Roll Model® Method Correspondence Course
After successfully completing all three modules, there is a certification and license fee of $50.00 and an annual re-testing and renewal fee of $50. When a Roll Model Practitioner is up for annual renewal, they will need to take, and pass, an abbreviated version of the Roll Model Correspondence Course Test.
What is the difference between the Original Therapy Ball pair, the PLUS pair and the ALPHA Ball?
The ALPHA and PLUS have the same grippiness and pliability of the original YTU Therapy Balls but are simply larger and denser versions. Their size provides a different stimulus for your tissues but they can be used interchangeably with the original YTU Balls depending on your desired pressure. The larger balls grab a hold of more area at once, so it may actually minimize the trigger point specificity that some people prefer with our smaller YTU balls. The different sized balls give you multiple options all over your body or within any given area.
You will find that the ALPHA Balls are awesome on the chest and buttocks. The PLUS sized inside of the snug grip tote are perfect for rolling the back of the neck and creating maximum traction along the spine. Larger body types may prefer the PLUS and ALPHA over the originals, although the originals are important to access tight areas. We believe there's different tools for different body parts and different desired depths of pressure and these three different sizes give you the tools you'll need for a full body approach. Please do not use any of the Therapy Ball products directly on your abdomen, for abdominal massage, please use the Coregeous Ball.
What’s the best way to maintain my Roll Model Therapy Balls?
The Roll Model® Therapy Balls (YTU OG's, PLUS, ALPHA) are made of a natural rubber and will oxidize if exposed to moisture or prolonged sunlight. They are designed to soften with use. Direct sunlight, overexposure to air and prolonged moisture will ultimately dry the natural rubber out and they will lose their grip. It is best to keep them in a bag or drawer when not being used, but never keep them in a bag with wet clothes or towels as the moisture will also affect the balls. To clean these therapy balls, wipe with a lightly damp cloth, then remove all moisture with a dry cloth until the ball has regained its grip. Lack of use can lead to oxidation of the materials and could cause the balls to dry out leading to a slickness of the surface.
How long should my Therapy Balls last?
We recommend replacing your balls every 6 - 12 months based on use and storage. The Therapy Balls, especially the Original sized balls, will break down and soften with use. This is a good thing as it’s great to have a pair of extra soft balls for soft tissue work directly on small bony areas (such as your wrists, elbow, ankles, and toe joints). It may however be too soft for larger areas where you want deeper pressure, so having a few pair around is all part of filling out the tool box.
How do I clean the YTU Therapy Balls?
The best way to keep your Therapy Balls clean is to wipe them gently with a lightly moist towel and then do another wipe with a dry towel to regain its grip. Never submerge the balls in water. If your Therapy Balls arrive and have a slight oily residue on them, this is normal. Simply wipe them down with a dry cloth to remove any excess oil. Should any of the oil end up on your mat or floor, any cleaning solution will wipe it clean. For long-term cleaning and disinfecting we recommend Clear Gear spray. Please be sure your Therapy Balls are fully dry before use. 
Is there latex or phthalates in any of the Therapy Ball products?
The Roll Model Therapy Balls are made of a natural latex rubber. If you have a serious allergy to latex we recommend you not use the Therapy Balls. If you have a mild allergy to latex you could most likely use them as long as they are not in direct contact with your skin, but rather used with a layer of clothing between you and your skin. As with any medical condition, however, we highly recommend you consult with your doctor before use.

There are no phthalates (a PVC softener) in the solid Therapy Ball products (Original YTU, PLUS, ALPHA). Phthalates, in a non-detectable trace amount, less than the allowable .1 percent are used in the Coregeous ball, which has passed all tests from the manufacturer in accordance with CPSIA Section 106 and 108 as well as California Proposition 65. Please note that the plasticizer in the Coregeous Ball can cause the ball to adhere and possibly damage some varnished or lacquered wood furniture if left in contact for extended periods of time.
My Therapy Balls have an odor. Is this normal?
Unfortunately it is not a scent that is instantly "erasable." Our solid therapy balls are a natural rubber product that does have a scent, which fades over time with use just like a new car, new carpet, new sneakers.
Why are the Therapy Balls sometimes called Yoga Tune Up® Therapy Balls and other times called Roll Model® Therapy Balls?
The term Yoga Tune Up® Therapy balls refers specifically to the original YTU Therapy Balls. The Roll Model® Therapy Balls are all the various Therapy Balls used within The Roll Model® Method and YTU, i.e., the YTU Therapy Balls (OG’s), the Therapy Ball PLUS, the ALPHA Ball and the Coregeous® Ball. Collectively, these are The Roll Model Therapy Balls. 
How do I blow up the Coregeous Ball?
1. Place straw in Coregeous air valve opening.
2. Inhale deeply and inflate with air to desired size.
(Bonus points if you can do this in one breath!)
3. Insert plug into air valve opening.

Blow up to about 85% capacity for best use. Size is approx. 7" high (22 cm in circumference) and may vary up to 1".
I registered but can't log in, help!

Please make sure that you are logging in with the exact email address and password that you registered with. If the problem persists, please create a new password by clicking on in the login area. If you have not created a profile, you can simply re-register and if your email is not in our system it will allow you to create a profile with that email address. If this does not help, please click the link at the bottom of the Home Page and request technical support.

How do I change my password or registered email?

Simply log in and go to 'My Dashboard' and then to 'My Profile' where you can update all of your personal information.

How Do I Update My Profile?

Simply log in and go to 'My Dashboard' and then to 'My Profile' where you can update all of your personal information.

Do I need to be a paid member to access Videos?

No and Yes. Upon registration, you can access one 5 Minute Quickfix "Micro-Region' video for FREE. As a registered member you can also access a weekly Pose Video for FREE. All other media on the site will need to be purchased.

I purchased a Quickfix video, where is it?

Once you purchase a Quickfix Video, it is placed into your personal control panel area. Upon Login, click and then click where all of your purchased media will be available for you 24/7.

I purchased a Quickfix video and it is not in my library, help!

Please first confirm that it is not in your area which you would access by logging in, then clicking on and then on where all of your purchased media should be. If it is not there, or it is not playing, please (a) accept our apologies for this possible technical error, and then (b) go to at the bottom of any web page of the site. Please fill out the Inquiry form and choose under the inquiry pull down. We will need all of the information that is on that form in order to look up your account so please be sure to use the form. We will contact you within 24 hours and if the issue is a technical error on our part we will remedy the issue and provide you with a bonus video for any inconvenience this has caused.