- Wholesale orders for all products must be reviewed immediately upon receipt. If you have any concerns with the product or the shipment, you must notify our office within 7 days of receipt of the shipment. We will not be able to honor any returns or refunds after this time.
- Therapy Balls & Kits - These items may be returned within 30 Days from date of purchase and must be in "Like New" condition. For kits, the DVD or CD product may not have been opened and must be fully sealed and all hang-tags must still be on the tote for any ball product. Any artwork, logos and/or imprints on a Therapy Ball product must remain fully intact and visible with no wear. Refund is for the physical items returned only. Original shipping will not be refunded.
- Online Videos - The cost of these items are non-refundable. Viewing video material on the site requires broadband access. Please be sure to test your system's ability to play video prior making a purchase.
- At Home Program DVDs - You may cancel your program within two weeks of receiving your first set of DVDs and upon receipt of your returned product, you will be credited the "Package Price" of your first DVD set plus any applicable sales tax. Shipping costs will not be refunded. Should you cancel after the first two weeks or within two weeks from your next billing cycle, you will be sent and billed for your next month's program which is non-refundable.
- Physical DVDs & CDs - These items may be returned within 30 Days from date of purchase ONLY if they have not been opened and are fully sealed in their original packaging. Refund is for the physical items returned only. Original shipping will not be refunded.
You must notify the office of your desire to return a product by emailing [email protected]
Please return your product using a traceable shipping option so that your return can be verified.
We unfortunately can not accept returns or provide refunds from third party purchases. If you purchased your product from another retailer, please contact that retailer for assistance.