SHIPPING INFORMATION
Product shipments originate from Southern California, Florida or Ontario (Canada). Orders typically ship out the next business day, if received prior to midnight Pacific Time (even with expedited shipping). You will receive emailed tracking details once your order ships.
If your order has a strict deadline, please contact us to discuss options. Any backordered items will ship separately upon availability.
Domestic Shipping (US)
- USPS First Class typically takes between 2-5 business days*.
- USPS Priority typically takes between 1-3 days*
- FedEx Ground / Home Delivery is approximately 1-4 business days depending on destination.
Canada Shipping
- FedEx Ground / Home Delivery is approximately 1-7+ business days depending on destination.
- Canada Post is approximately 2-9+ business days depending on destination.
International Shipping
- First Class Mail International transit times can run between 4 – 6 weeks. Tracking is not available outside of the U.S.
- Priority Mail International is approximately 2 weeks. However, there is no guaranteed delivery.
- FedEx International: Please allow for at least 7 business days
- International Orders will be subject to customs/duties/taxes of which the buyer is responsible for upon arrival. These costs are not included in the cost of your order.
Please note: Shipping transit times are not guaranteed. Delays experienced by the shipping provider are possible and out of our control.
RETURN POLICY
Therapy Ball, Kits, Accessories & Books
These items may be returned within 30 Days from the date of receiving your products based on delivery confirmation and must be in “New” condition, with the all original packaging included and attached. For kits, the DVD or CD product may not have been opened and must be fully sealed and all cardboard sleeves must still be on the tote for any ball product. Any artwork, logos and/or imprints on a Therapy Ball product must remain fully intact and visible with no wear. Refund is for the physical items returned only. Original shipping will not be refunded.
Online Video Subscriptions, Rentals & Courses
The cost of these items are non-refundable. Viewing video material on the site requires broadband access. Please be sure to test your system’s ability to play video prior to making a purchase.
For All Returns
You must notify the Tune Up Fitness office of your desire to return a product by emailing support@tuneupfitness.com. Please return your product using a traceable shipping option so that your return can be verified. We, unfortunately, can not accept returns or provide refunds from third party purchases such as amazon, ebay, Walmart or any other private retailer, whether online or in-store. If you purchased your product from another retailer, please contact that retailer for assistance.
Wholesale Orders
All products must be reviewed immediately upon receipt. If you have any concerns with the product or the shipment, you must notify our office within 30 days of receiving your order. We will not be able to honor any returns or refunds after this time. Refund is for physical products only, Tune Up Fitness is unable to refund shipping costs.