Can I just purchase one video and how long will it be available to me?
There are no videos available for Purchase in the Video Library but all videos are available for a 7 day rental.
How can I upgrade or downgrade my membership?
You can upgrade Bronze or Platinum any time after your 7-Day Free Trial Period and will only pay the prorated difference between the subscription you are in and the upgrade at the time of the upgrade. You can downgrade but the…
What are the membership options?
Please visit the Subscription Program Overview page for detail on all Subscription options.
What happens to the videos I watched or favorited if I cancel my subscription?
If you put your subscription on Hold, all history will be retained in your account, however, if you cancel your subscription, all history will be removed and will not be accessible in the future should you rejoin. We recommend, if you…
Can I get a refund on my Subscription?
There are no refunds on subscriptions after the purchase has been made, you may cancel or put your subscription on hold, but please see the FAQ for “Can I cancel or put my subscription on hold” for details.
How do I cancel my Subscription?
Go to your personal user dashboard and click through to get to your main subscription page, then click cancel.
Can I cancel or put my subscription on hold?
You can put your subscription on hold or cancel at any time, although the hold or cancellation will begin at the end of the current billing period. You will no longer be billed when putting your subscription on hold or canceling…
How does the Subscription program work?
Once you register for a subscription you will gain access to all the benefits applicable to the subscription level you purchased. You will be billed that subscription rate on the same day of the month each proceeding month until the subscription…
Which Subscription is best for me?
If you like the comfort, ease and access to a large library of videos that you can search and filter, and you enjoy getting new videos as they’re released, then the Platinum Subscription is right for you. If you just want a…