If you have any questions about this Policy, please feel free to contact us.
Information We Collect and How We Use It
Information you provide - When you register on the Tune Up Fitness website or make a purchase, we ask you for personal information (such as your name, e-mail address and an account password and may require your date of birth, gender, mailing and billing address, and zip code). Additional information may be gathered as well to further identify your interests. When making a purchase, we also request credit card or other payment account information which we maintain in encrypted form on secure servers. We may combine the information you submit under your account with information from other Tune Up Fitness services or third parties in order to provide you with a better experience and to improve the quality of our services.
We also use your name, e-mail address and other information on our system to notify you of new product releases, service notifications, events, and to solicit your feedback and input. We may also use your information, or a portion thereof, to send you marketing materials and/or Tune Up Fitness newsletters or other information Tune Up Fitness and Tune Up Fitness Worldwide, Inc. thinks you may need, unless you notify Tune Up Fitness that you do not wish to receive such materials. Please contact us to request that you not be sent any or all of such information.
Activity Information - In order to provide the best possible service and to allow us to make certain internal reports and make recommendations, we collect aggregate information about the use of the Service, including information about users accessing the website such as internet protocol addresses, browser type, browser language, referring / exit pages and URLs, other browser history, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, and the date and time. By using the Service, you consent to our retaining all of your Activity Information.
IP Address - An Internet Protocol (IP) address is a number that's automatically assigned to your computer whenever you're surfing the Web. We may retain your IP address in order to help us diagnose problems with our servers, to administer our website, to help identify you, to gather broad anonymous demographic information (such as the number of visitors from a geographic area), to enforce compliance with the website terms and conditions, or otherwise in order to protect our services, sites, customers, or others.
Log information - When you use the Tune Up Fitness website, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, IP address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
User communications - When you send email or other communication to Tune Up Fitness, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
Affiliated sites - We offer some of our services in connection with other websites. Personal information that you provide to those websites may be sent to Tune Up Fitness in order to deliver the Service. We process such information in accordance with this Policy. The affiliated websites may have different privacy practices and we encourage you to read their privacy policies.
Links - Tune Up Fitness may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our website.
Other websites - This Policy applies to websites and services that are owned and operated by Tune Up Fitness Worldwide, Inc. We do not exercise control over the websites we may link out to that are outside of the Tune Up Fitness website. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you.
What Does Tune Up Fitness Do With The Collected Information?
Personal information – We may use your personal information for the purposes described in this Policy and/or privacy notice for specific services. Such purposes include, but are not limited to:
- Providing our products and services to users, including the display of customized content and advertising;
- Sharing information to our service business partners (such as hosting, billing, data storage, security, development, and reporting services) related to the operation of the website;
- Collecting and processing information about your actual location to provide location aware products and services and other content;
- Verifying your identity;
- Following up with transactions initiated on the website;
- Auditing, research and analysis in order to maintain, protect and improve our services;
- Ensuring the technical functioning of our network; and Developing new services.
We may also disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (1) conform to the edicts of the law or comply with legal process served on Tune Up Fitness or its parent company, subsidiaries, or affiliates, (2) protect and defend the rights or property of Tune Up Fitness or the users of the website, or (3) act under exigent circumstances to protect the safety of the public or users of the website.
Choices for personal information - When you sign up for the Service, we ask you to provide personal information. If we use this information in a manner different than those described in this Policy and/or in the specific service notices, then we will ask for your consent prior to such use. If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, and you decline, Tune Up Fitness may not be able to provide its Service to you.
Maintenance of Personal Information - You can access your information contained in Tune Up Fitness’s databases by contacting us. If you believe any of your information is incorrect or needs updating, please let us know at the email address listed in this section, or by U.S. Postal Mail to our address listed below (Attn: Information Access). Tune Up Fitness will use reasonable efforts to correct your information and our records upon verification of the requested change. If you no longer wish to receive email notifications from Tune Up Fitness, please let us know by contacting us or sending a letter via U.S. Postal Mail to our address listed below (Attn: Opt Out of Mailing). In the text of your email or letter specify which notifications you no longer wish to receive and provide your exact name, email address and/or address so that we can do our best to ensure that you stop receiving the notifications that you no longer wish to receive. After such a request is received, Tune Up Fitness will refrain from including you when sending such notifications to Tune Up Fitness’s visitors/users/customers.
Information Security - We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. We restrict access to personal information to Tune Up Fitness employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. However, please note that no data transmission over the Internet can be guaranteed to be 100% secure, so while Tune Up Fitness Worldwide, Inc. strives to protect your information, Tune Up Fitness Worldwide, Inc. cannot ensure or warrant the security of any information that you voluntarily give to Tune Up Fitness.
Accessing and Updating Personal Information - When you use the Services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Legal Basis for Processing Personal Information - Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you; (ii) where the processing is in our legitimate interests and not overridden by your rights; or (iii) where we have your consent to do so. We have a legitimate interest in operating our Services and communicating with you as necessary to provide these Services, for example when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person. If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information
Your Data Protection Rights Under The General Data Protection Regulation (GDPR)
If you are a resident of the EEA, you have the following data protection rights:
- If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing contacting us.
- In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by contacting us.
- You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To opt-out of other forms of marketing, please contact us by contacting us.
- Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Website Areas Beyond Tune Up Fitness’s Control - Third party links, co-brand relationships and public forums - In an attempt to provide increased value to our visitors, Tune Up Fitness may choose various third party websites to link to and link from. Tune Up Fitness may also participate in co-branding and other relationships to offer e-commerce and other services and features to its users. However, even if the third party is affiliated with Tune Up Fitness, we have no control over these linked sites, each of who have separate privacy and data collection practices independent of Tune Up Fitness. We have no responsibility or liability for these independent policies or actions, and are not responsible for the privacy practices or the content of any such web sites. Please make sure you are comfortable with the privacy practices of every site you visit before providing the site with your personal information. These linked sites are only for your convenience and you therefore access them at your own risk.
Enforcement - Tune Up Fitness regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or Tune Up Fitness's treatment of personal information by contacting us.
When we receive formal written complaints at this address, it is Tune Up Fitness's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Tune Up Fitness and an individual.
Users Under 18 - Tune Up Fitness’s content is not directed at users under eighteen (18) years of age, and if you provide information about yourself as a user of Tune Up Fitness, you are representing that you are at least eighteen (18) years of age. We do not knowingly collect personally identifiable information from anyone under eighteen (18) years of age, but if we do become aware of having collected personally identifiable information from a user who is younger than eighteen (18) years of age, we will remove such information from our files.
Tune Up Fitness Terms and Conditions of Use - A complete statement of our Terms of Service can be found here. Tune Up Fitness's Terms of Service are expressly incorporated into this Policy by this reference.
Last Update: May 25, 2018